HDI Conference and Expo 2011
Host: HDI
When: March 29th – April 1st, 2011
Where: The Palazzo at The Venetian in Las Vegas, Nevada
Get in the Game!
Join a team of 1,600 IT service and technical support MVPs as they face off against today’s most pressing service and support challenges. Only HDI’s IT service and technical support conference, with its expansive resources, can bring you game-changing strategies for achieving service management excellence.
• Scout innovations and trends that can save you money and enhance your game plan for the coming year.
• Team up with peers to find out how they tackle day-to-day issues like performance metrics, overhead, and technology upgrades.
• Outpace the competition through performance optimization and best practices.
Receive professional coaching from industry thought-leaders, practitioners, and process experts from around the world. As the industry’s largest, most respected service management conference, we guarantee you will return to your office with a game plan for creating a champion IT service and technical support team.
Spring Training
Stretch your mind, your imagination, your budget, and your boundaries with a spectacular lineup at the 2011 HDI Annual Conference & Expo.
• More than 80 content-rich breakout sessions
• Breakfast with Champions – Two expert panels discuss the myths, miracles, and mayhem perpetuated. by industry innovators and imitators.
• Five thought-provoking keynote speakers
• Breakfast Briefings – Grab a bowl of Wheaties, choose your topic, and listen to industry experts.
• Books and Breakfast – Insightful and inspirational books that will encourage you to overcome your toughest obstacles.
Our Draft Picks
This IT service and technical support conference addresses the needs of the entire team—from seasoned directors to frontline analysts—and provides valuable insight into how formal procedures, processes, and industry tools can improve service and support performance. Attend this conference and become your company’s MVP.
• Senior-level VPs and directors who are accountable for strategic planning and alignment.
• New and experienced managers who are responsible for operational and tactical planning.
• Team leads and supervisors who are in charge of day-to-day operations, coaching, and monitoring.
• Analysts and technicians who require a foundational understanding of industry principles.
• CIOs who seek the financial benefits of enhanced support operations.
• CTOs who require the integration of the support center’s strategy with those of other IT departments.
• Customer service and contact center professionals who are expanding their services to include help desk and/or technical support operations.
